Introduction

These Terms and Conditions (the “Terms”) govern all use of the Winum online casino platform, services, software, and related content (collectively, “Services”) provided by Winum, operated under licence number ALSI-202508040-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and owned by Galaxy Byte Lab SRL, Costa Rica. By creating an account or accessing any part of the Winum website, mobile site, or Winum mobile applications, you acknowledge that you have read, understood, and accepted these Terms in full. These Terms form a binding legal agreement between you and Winum and apply regardless of whether you access the Services through desktop, laptop, tablet, smartphone, or any other device. If you do not agree with any provision of these Terms, you must not register, must not use the Services, and must immediately leave the website. The Terms are intended for adult users only and contain important information about eligibility, responsible gambling, payment rules, data protection, and dispute resolution. By continuing to use the Winum platform, you confirm that online gambling is legal in your jurisdiction and that you will comply with all applicable local, state, national, and international laws.

Winum operates strictly as an online casino entertainment service and does not provide financial, investment, or professional advice of any kind. All games, promotions, and services are offered “as is” and “as available”, without any guarantee of uninterrupted access or error-free operation. The outcome of all relevant games is determined by certified Random Number Generator (RNG) technology, and no system or individual can legitimately influence these results. You understand and accept that gambling involves financial risk, including the possibility of losing money, and you agree that you gamble solely for entertainment and not as a means of income. Winum encourages all players, particularly those in India, to consider online gaming as a form of leisure that must be controlled, balanced, and approached with caution.

You are responsible for reviewing these Terms regularly to keep yourself informed of any updates or changes. Winum reserves the right to modify, amend, or replace any part of these Terms at its sole discretion, in accordance with the clause on changes below. Any continued use of the Services after changes have been posted will be deemed as your acceptance of the updated Terms. In the event of any discrepancy between translated versions of these Terms and the English (India) version, the English (India) text shall prevail to the extent permitted by law.

Acceptance of Terms

By clicking “Register”, “Create Account”, “I Agree”, or any similar button during the account creation or login process on Winum, you expressly confirm your acceptance of these Terms, the Privacy Policy, the KYC and AML policies, and all game- or promotion-specific rules. Acceptance of the Terms is a mandatory condition for using any part of the Services, including free play (demo) modes wherever available. Your agreement is considered valid from the first moment you create an account, log in, or otherwise access the Services, whichever occurs first. If you do not fully understand any clause of these Terms, you should not proceed and instead contact Winum customer support at [email protected] for clarification before continuing.

By accepting these Terms, you also confirm that you are not acting on behalf of another person or entity and that you are not using funds originating from any unlawful source. You further confirm that you are not located in a restricted jurisdiction and that you will not access Winum via VPN, proxy, or other tools intended to disguise or alter your true location. You acknowledge that Winum may request documentary evidence to verify your identity, age, residence, and payment methods at any time, and that refusal or failure to provide such documents may lead to account suspension or closure. Your acceptance of these Terms is an ongoing declaration that all information you have provided and will provide to Winum is truthful, accurate, and complete.

If at any time you disagree with these Terms, or if you become unable to comply with them for any reason, you must immediately stop using the Services and request account closure or self-exclusion as appropriate. Any obligations, debts, or liabilities arising prior to such termination shall remain enforceable. Winum reserves the right to refuse access to the Services, close accounts, cancel bets, or restrict certain features where it reasonably believes that a user has breached these Terms or applicable law. The decision of Winum on the interpretation and application of these Terms is final, subject to any mandatory statutory rights you may have under applicable law.

Eligibility & Age Restriction (18+ only)

Use of Winum is strictly limited to individuals who are at least 18 years of age or older, or who have reached the minimum legal gambling age in their jurisdiction if higher than 18. Underage gambling is strictly prohibited and is treated as a serious breach of these Terms and of Winum’s responsible gaming commitments. By registering an account, you explicitly warrant that you are at least 18 years old and that online gambling is legal in your country or region of residence and in the place from which you access the Services. Winum reserves the right to request age verification at any time and may suspend or close your account until satisfactory proof of age is provided. If it is discovered that you were underage at the time of registration or betting, Winum will void all bets, cancel any winnings, and may report the incident to relevant authorities.

Winum is particularly concerned about the risks that gambling poses to minors and young people, including increased susceptibility to addictive behaviour, financial harm, poor academic or professional performance, and social or family difficulties. Parents and guardians are strongly advised to employ parental control tools and to restrict access to gambling-related websites and applications on devices to which minors have access. You must not allow any minor to use your account, your payment methods, or your devices to access Winum. Any such use will be considered your full responsibility, and Winum may take action, including account closure and confiscation of funds, in cases where minors are found to have gained access. In line with its strict underage policy, Winum will cooperate fully with law enforcement and regulatory bodies when investigating underage gambling.

You are also responsible for ensuring that you are not breaking any laws in your jurisdiction by using Winum. Some countries or regions, including certain states or union territories, may have specific legal restrictions on online gambling. You must ensure that you comply with all relevant local rules, including tax obligations, reporting requirements, and legislative frameworks governing online gambling and use of foreign-licensed services. Winum does not provide legal advice and cannot be held responsible for your breach of local laws resulting from your access to or use of the Services. If you are in any doubt about your eligibility, you should seek independent legal advice before registering or playing at Winum.

Account Registration

To access real money play at Winum, you must complete the account registration process and provide accurate personal details as requested. Registration may require providing your full name, date of birth, residential address, email, phone number, and preferred currency, along with creating a secure username and password. You confirm that all information supplied during registration and at any later stage is true, exact, and up to date, and you agree to promptly update any details that change, such as address, phone number, or payment information. Winum may request additional information or documents during registration or at a later stage to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Failure to provide requested information or provision of false or misleading information may result in refusal of registration, account suspension, or permanent closure.

Winum strictly permits only one account per person, household, IP address, device, or payment method, in line with its “one_account_only” and “duplicate_accounts: forbidden” rules. Creating multiple accounts for any reason, including but not limited to bonus abuse, circumvention of limits, or access after prior closure, is prohibited and may result in closure of all related accounts and forfeiture of funds and bonuses. Your account is for personal use only and must not be shared, transferred, sold, or otherwise given to any third party, whether for consideration or otherwise. You are fully responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, whether authorised by you or not. Winum strongly recommends using strong, unique passwords, enabling any available security features, and logging out after each session, especially on shared or public devices.

If you suspect that your account credentials have been compromised, that a third party has accessed your account, or that any unauthorised transaction has taken place, you must inform Winum immediately via [email protected]. Winum may temporarily suspend the account while investigating any security or fraud concerns. You agree that Winum may, at its discretion, refuse registration, close an account, or limit certain features where it believes there is a security risk, a breach of these Terms, or a legal or regulatory obligation to do so. Inactive accounts may be closed by Winum after 12 months of non-use; in such cases, applicable regulatory or legal data retention obligations will still apply. You may request voluntary account closure at any time, subject to settlement of outstanding bets, balances, or investigations.

Deposits & Withdrawals

To play for real money at Winum, you must deposit funds into your player account using any of the available payment methods, subject to the rules applicable in your jurisdiction. All deposits must be made from payment instruments held in your own name; third-party payments are not allowed, and Winum may require documentary evidence to confirm ownership of the payment method. Funds deposited into your account are intended solely for gaming activities and related transactions on Winum and may not be used for other purposes such as money transfers or currency exchange. You acknowledge that Winum may perform AML and KYC checks on all deposits and withdrawals and may request additional documents in cases of large transactions, unusual patterns, or other risk indicators.

Withdrawals can be requested at any time, provided that all KYC verification requirements have been satisfied, there are no ongoing investigations, and the funds are not subject to bonus wagering requirements or other restrictions. Winum generally processes withdrawals through the same method used for deposit wherever reasonably possible, in line with standard AML practice. Withdrawal requests may be subject to minimum and maximum limits depending on the chosen payment method, your player status, and applicable regulations. While Winum endeavours to process withdrawals within the timelines indicated below, actual processing times may vary due to provider delays, security reviews, public holidays, or other external factors beyond Winum’s control. Winum does not pay interest on balances held in your player account and is not a financial institution.

You acknowledge that chargebacks, payment disputes, or reversals initiated against Winum may lead to immediate suspension or closure of your account, with any associated costs and fees charged to you. If a payment is recalled or reversed, Winum reserves the right to recover the amount from your account balance, from future deposits, or through legal means if necessary. Currency conversion, where applicable, will usually be carried out by your bank or payment provider at their prevailing rates, and Winum is not responsible for any conversion costs, fees, or exchange rate fluctuations. It is your responsibility to check the applicable limits, fees, and rules for each payment method you use. If you have any questions regarding specific payment options or if you experience any difficulties, you should contact Winum support before proceeding with further transactions.

Payment Methods Table

The following table provides an overview of key payment methods supported by Winum. Availability may vary depending on your country, chosen currency, and provider restrictions.

This table is illustrative and does not constitute a binding offer or guarantee of availability. Winum may add, modify, or remove payment methods at any time to comply with legal, regulatory, or business requirements. Before using any payment method, you should check the latest information in your Winum cashier section and ensure that the method is permitted in your jurisdiction. Winum may refuse specific payment methods for certain users if it identifies risk factors or legal restrictions.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, cashback, loyalty rewards, lucky wheel features, and other promotional incentives to eligible players. Examples include welcome packages such as “100% + 150 Free Spins” on the first deposit from €10, “50% + 100 Free Spins” on the second deposit, and further staged bonuses, as well as the Lucky Wheel feature activated after a minimum deposit (for instance, 5 USD equivalent) with limited spins per day. Each bonus or promotion will be accompanied by specific terms and conditions, including wagering requirements, qualifying deposit amounts, validity periods, maximum bet limits, and game restrictions. You must carefully read and understand the specific rules of each promotion before opting in or claiming it; in the event of conflict, the specific promotion terms will prevail over the general bonus clauses in these Terms. Winum reserves the right to change, suspend, or cancel any bonus or promotion at its discretion, including but not limited to correcting typographical errors, preventing abuse, or complying with regulatory guidance.

Bonuses typically carry wagering requirements in the range of 30x–40x the bonus amount or the combined deposit plus bonus amount, as specified in the specific offer. You can usually check your active bonuses, wagering progress, remaining wagering amount, and expiry time in the “My Account → Bonuses” section, where active, pending, completed, and expired statuses may be displayed. Failure to meet wagering requirements within the defined period (for example, 7–14 days for standard bonuses and 24 hours for free spins winnings) will generally result in forfeiture of the bonus and any associated winnings. Some games may contribute differently or may be fully excluded from wagering contribution; bonus terms will provide details. Placing bets that exceed maximum bet limits while a bonus is active, engaging in low-risk betting, hedging, or other abusive patterns may lead to confiscation of bonuses and winnings and to account restrictions.

Bonus abuse, including but not limited to creation of multiple accounts, collusion, use of VPN to claim country-specific offers, exploitation of technical loopholes, or structured betting solely to clear wagering at minimal risk, is prohibited. Winum reserves the right to review all bonus activity and to withhold or cancel bonuses and associated winnings if it reasonably believes that the promotion has been abused or used contrary to its intended purpose. If you wish to cancel a bonus, you may generally do so via your account or by contacting customer support; however, cancellation will also remove bonus balance and pending bonus-related winnings. Certain promotions may be limited to specific countries, currencies, payment methods, or player segments; Winum may restrict eligibility at its discretion. All promotions are intended solely for genuine recreational players and may be withheld from professional gamblers, bonus hunters, or other high-risk profiles as determined by Winum’s internal policies.

Game Rules

Each game available on Winum, including but not limited to slots such as Aviator, Chicken Road 2, Wolf Gold, Sweet Bonanza, Sugar Rush 1000, Gold Party, Gates of Olympus 1000, and various live casino titles, is governed by its own specific rules and payout tables. You are responsible for familiarising yourself with the rules, features, payout structures, and special symbols of each game before placing real money bets. Many games offer an information or help section, typically accessible via an “i” or ”?” icon, explaining paylines, RTP percentages, bonus features, and betting limits. By playing a game, you confirm that you understand the rules and accept the results as produced by the game’s RNG or, in the case of live dealer games, as confirmed by the game provider. Any misunderstanding of game rules on your part will not be grounds for voiding bets or cancelling results.

Bets are deemed placed when they are accepted by the Winum servers and appear as such in your game or transaction history. Once a bet has been confirmed and the relevant game round has started, it generally cannot be cancelled or changed, except in cases of obvious technical error or malfunction recognised by Winum or the game provider. In the event of a system failure, network interruption, or disconnection, the outcome of any completed round will remain valid and binding. For incomplete rounds, the rules set by the respective game provider will apply, which may include finalising the round in your absence or voiding it. In all cases, the records stored on Winum’s servers and/or the game provider’s systems will be treated as the final and conclusive evidence of game outcomes.

Some games may have specific minimum and maximum bet limits, currency restrictions, country availability, or time-limited features (such as tournaments or leaderboards). You must ensure that you comply with these restrictions when selecting games and placing bets. Winum may add, modify, or remove games at any time, including for reasons such as software updates, provider decisions, regulatory requirements, or risk considerations. Winum is not liable for any temporary or permanent unavailability of particular games and does not guarantee that any game present at one time will remain available in the future. If you believe there has been an error with a game result or payout, you must contact support promptly, providing details of the game, time, bet amount, and any screenshots where possible.

Fair Play & RNG

Winum is committed to ensuring fair and transparent gaming across all of its products, including slots, table games, crash games, and other interactive titles. The outcomes of relevant games are determined by certified Random Number Generator (RNG) software supplied by reputable, independent providers, ensuring that results are random and not influenced by Winum staff or any external actors. These RNG systems undergo regular testing and certification by recognised testing laboratories or the providers’ own accredited auditors, subject to the requirements of the licensing authority. RTP (Return to Player) percentages stated in game information screens represent long-term theoretical averages and do not guarantee any specific outcome or short-term return for any individual player or session. You acknowledge that due to the random nature of the games, short-term sequences may deviate significantly from the stated RTP.

Winum strictly prohibits any attempt to tamper with game software, manipulate RNG outcomes, use bots or automated systems, or exploit technical glitches for unfair advantage. Any suspicion of such behaviour may result in immediate account suspension while investigations are conducted, and Winum reserves the right to confiscate funds, void bets, and permanently close accounts where fraud or game manipulation is confirmed. If a game malfunction, bug, or error is identified, Winum will treat all affected bets placed during the malfunction period as void, and any associated winnings may be cancelled. In such cases, your bet stake may be returned where appropriate, subject to the findings of the technical review. Winum’s decision, based on its logs and provider records, will be final regarding the determination of malfunctions and their consequences.

Players are encouraged to report any suspected errors, unusual game behaviour, or inconsistencies in results immediately by contacting customer support. Providing timely, accurate information enables Winum and its providers to investigate and, if necessary, rectify issues in a way that protects both players and the integrity of the platform. Winum may temporarily disable access to specific games or categories while maintenance, updates, or investigations are underway. During such periods, previously settled results will remain valid, and unsettled rounds will be treated in accordance with provider rules. Winum reserves the right to share relevant data with regulators, testing agencies, or law enforcement when investigating fairness or security concerns.

Responsible Gambling

Winum recognises that while online gaming can be an enjoyable form of entertainment for many adults, it also carries risks of financial loss and potential harm, including gambling addiction. Winum therefore promotes a strong culture of responsible gambling and has implemented a range of tools, policies, and procedures designed to help players maintain control. You are encouraged to treat all gambling at Winum as a leisure activity only, never as a way to make money, repay debts, or solve financial problems. You should always set personal limits for time and money spent, never chase losses, and regularly review your gaming behaviour. If at any time you feel that your gambling is no longer under control, you should stop playing immediately and consider using the responsible gaming tools or seeking professional support.

Winum offers various features such as deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion to help regulate play. These tools are configurable and can usually be accessed via your account settings or by contacting customer support. When you set a limit or exclusion, Winum will apply it as soon as reasonably possible and will not override or remove it before the expiry period you have chosen. Increasing or removing limits may be subject to a cooling-off period to avoid impulsive decisions, while decreases are generally applied immediately. Winum also monitors playing patterns and may contact you if it detects signs suggestive of problematic behaviour, such as prolonged sessions, frequent deposits, or repeated attempts to override limits.

Young people and vulnerable individuals are particularly at risk from the negative effects of gambling, which can include escalating financial losses, stress, anxiety, relationship breakdown, and neglect of education or work. Winum strongly discourages underage persons from any exposure to gambling and asks all adult players to protect account details and devices from minors. Parents and guardians may use third-party parental control tools and content filters to block access to gambling content on shared devices. Winum’s staff receives training in responsible gambling and will treat all related communications with sensitivity and confidentiality, within the limits of legal and regulatory obligations. While Winum provides tools and information, the primary responsibility for safe gambling remains with you as the user.

Tools & Features (table)

The table below summarises key responsible gambling tools available on Winum. Availability and exact configuration options may vary by jurisdiction and product.

You should carefully choose the tools that best match your personal circumstances and risk profile. For individuals who feel they may already have a serious problem, self-exclusion and immediate cessation of gambling are strongly recommended. During a self-exclusion period, Winum will take reasonable steps to prevent you from re-opening your account or opening new ones, including flagging your details in internal systems. However, you should also take independent measures, such as uninstalling Winum play on mobile apps, blocking gambling sites via third-party software, and informing other gambling operators where necessary. Winum cannot accept liability if you circumvent self-exclusion measures by providing false data, using new payment methods, or otherwise deceiving the system.

Support Resources

If you believe you are losing control over your gambling, you are strongly encouraged to seek assistance as early as possible. Winum provides links and references to independent support organisations that specialise in problem gambling, such as GamCare, Gambling Therapy, and Gamblers Anonymous, which may operate helplines, online chat, forums, and counselling services. These organisations can offer confidential advice, self-assessment tools, support groups, and referral pathways to professional treatment. Winum may also point you towards educational materials that explain the signs of gambling harm, including spending more time and money than intended, lying about gambling, gambling to escape problems, or feeling distress when trying to stop.

Winum’s customer support team is available 24/7 via email at [email protected] and may provide information on the responsible gaming tools described above. Support agents are trained to respond empathetically to responsible gambling queries and, if necessary, to escalate cases to specialised internal teams for further review. While Winum cannot provide medical or psychological advice, it will cooperate with you in implementing appropriate control measures on your account, including self-exclusion or permanent closure. You are encouraged to reach out for help if you notice negative changes in your behaviour or finances related to gambling, rather than waiting until the situation worsens. Responsible use of Winum mobile and desktop platforms includes recognising when to stop and when to ask for support.

Prohibited Activities

When using Winum, you agree not to engage in any form of illegal, fraudulent, abusive, or otherwise prohibited activity. This includes, without limitation, creating multiple accounts, providing fake or altered documents, using stolen or unauthorised payment methods, engaging in chargebacks, or attempting to launder money through the platform. You must not use bots, scripts, automated tools, or any other software to manipulate games, place bets automatically, or scrape data from the site. Collusion with other players, bonus abuse, exploitation of system vulnerabilities, or harassment of staff or other players is strictly forbidden. Any such behaviour constitutes a serious breach of these Terms and may result in immediate account suspension, closure, and confiscation of funds.

You must not use VPNs, proxies, or similar technologies to disguise your location, bypass geographical restrictions, or access Winum from restricted jurisdictions. Accessing the Services from countries or territories where online gambling is illegal or where Winum is not permitted to operate violates these Terms and may expose you to legal consequences in your jurisdiction. You must not attempt to interfere with the normal technical operation of the platform, attempt to penetrate security systems, decompile or reverse-engineer software, or introduce malware or harmful code. Any attempt to hack, disrupt, or overload the system (for example, through DDoS attacks) will be treated as a criminal act and may be reported to relevant authorities. Winum may also pursue civil remedies, including claims for damages and legal costs.

You may not use abusive, threatening, discriminatory, or offensive language in communications with Winum staff or other players, whether via chat, email, or any other channel. Winum reserves the right to record, monitor, and retain communication logs for security, training, and dispute resolution purposes. If you are found to be engaging in harassment or discriminatory behaviour, Winum may restrict chat functions, suspend your account, or permanently ban you from the platform. You must also not use Winum for advertising, solicitation, or promotion of any products, services, or websites without prior written consent. Any breach of this clause will be handled in line with Winum’s internal policies and legal obligations.

Restricted Countries (table)

Access to Winum is restricted in certain countries and jurisdictions due to legal, regulatory, or commercial reasons. The following table provides indicative examples of restricted jurisdictions; it is not exhaustive and may be updated from time to time.

It is your responsibility to ensure that you are not resident in, or currently located in, a restricted jurisdiction when using Winum. If Winum identifies that a player is accessing the Services from a prohibited location, it may immediately suspend the account, void bets, and withhold funds pending further investigation. Winum may rely on IP address checks, geolocation tools, KYC documents, and other methods to determine your location. Using VPN, proxy, or similar tools to bypass geographical blocks is considered a serious violation of these Terms and may result in permanent account closure. You should seek independent legal advice if you are unsure whether your location permits access to foreign-licensed online gambling platforms.

Privacy & Data Protection

Winum respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws and its internal Privacy Policy. By using the Services, you consent to the collection, processing, and storage of your personal data by Winum for purposes such as account administration, transaction processing, fraud prevention, responsible gambling monitoring, customer support, and regulatory compliance. Data collected may include identification details, contact information, payment and transaction history, gameplay records, device information, IP addresses, cookies, and communication logs. Winum acts as the data controller and may share your data with carefully selected third parties such as payment providers, KYC and AML service providers, analytics services, and competent authorities where required by law. International data transfers may occur, including to countries outside your own, and Winum will take appropriate measures to safeguard your data during such transfers.

Personal data is generally retained for a period of at least five years after account closure or the last transaction, or longer where required by law or legitimate business interests. You have certain rights in relation to your data, which may include the right to access, correct, delete (subject to legal limitations), restrict processing, object to processing, request data portability, withdraw consent, and lodge a complaint with a relevant supervisory authority. To exercise these rights, you should contact Winum using the details provided in the Privacy Policy or via [email protected]. Some requests may not be granted in full where legal or regulatory obligations require Winum to retain or continue processing certain data, for example, for AML, tax, or dispute resolution purposes. Winum will respond to valid data subject requests within a reasonable time frame, typically within applicable legal deadlines.

Winum’s website and Winum mobile interfaces use cookies and similar technologies to enhance user experience, improve performance, and support security and marketing activities. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect your ability to use all features of the Services. Winum maintains appropriate technical and organisational security measures to protect your personal data from unauthorised access, misuse, or loss, including encryption, access controls, and monitoring systems. Nevertheless, no system is completely secure, and Winum cannot guarantee absolute security of data transmitted over the internet. By using the Services, you accept the inherent risks of online communication and agree that Winum shall not be liable for unauthorised access beyond its reasonable control.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at any time where it has reasonable grounds to believe that you have breached these Terms, violated applicable law, engaged in prohibited activities, or presented a risk to the integrity or reputation of the platform. Suspension may be temporary, allowing Winum to conduct further investigations regarding suspected fraud, money laundering, underage gambling, technical abuse, or other suspicious behaviour. During suspension, you may be unable to place bets, deposit, or withdraw funds, and certain features may be disabled. Winum will generally notify you of the suspension and, where appropriate, request additional information or documentation. If the investigation confirms a breach, Winum may convert the suspension into permanent termination and may confiscate funds as permitted by law and these Terms.

You may also request account closure or self-exclusion at any time by contacting customer support. In such cases, Winum may ask for confirmation of your decision and may apply relevant responsible gambling measures, including preventing future registrations. On closure, any remaining real money balance may be returned to you, subject to completion of KYC checks, settlement of outstanding bets, and compliance with AML requirements. Any active bonuses and associated bonus balance will typically be forfeited on closure. If your account is closed for regulatory or legal reasons, Winum may be obliged to retain certain funds or freeze them pending instructions from competent authorities.

Inactive accounts, defined as those with no login or transaction activity for 12 consecutive months, may be closed by Winum in accordance with its internal policies. Before closure, Winum may attempt to contact you using the last known contact details. If you later wish to re-open a closed account, you must contact support, and Winum may at its discretion permit reactivation after necessary checks. However, re-opening is not guaranteed and may be refused if the account was closed due to self-exclusion, regulatory action, or severe breach of these Terms. Upon termination for any reason, your right to use the Services ceases immediately, but any obligations or liabilities incurred prior to termination shall continue to be enforceable.

Limitation of Liability

Winum provides the Services on an “as is” and “as available” basis and does not guarantee that they will be uninterrupted, error-free, secure, or free from viruses or other harmful components. To the maximum extent permitted by law, Winum disclaims all warranties, express or implied, relating to the Services, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Winum shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Services, including but not limited to loss of profits, loss of data, business interruption, or reputational harm. Your sole and exclusive remedy in case of dissatisfaction with the Services or these Terms is to stop using the Services and request closure of your account.

Winum’s total aggregate liability to you for any claim or series of related claims, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount of your deposits with Winum during the thirty (30) days immediately preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit Winum’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully excluded or limited under applicable law. Winum is not responsible for technical failures, interruptions, or delays caused by third-party providers, internet service providers, telecommunications networks, or your own devices and connectivity. You are responsible for ensuring that your equipment, software, and internet connection are compatible with the Services and operate correctly.

Winum shall not be liable for any failure to perform or delay in performance of its obligations under these Terms where such failure or delay is caused by events outside its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, labour disputes, or widespread technical failures. In such circumstances, Winum may suspend or modify the provision of Services, including games, promotions, or payments, until the situation is resolved. You agree to indemnify and hold harmless Winum, its owners, employees, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your illegal or improper use of the Services, or your violation of third-party rights. This indemnity clause shall survive termination of your account and your use of the Services.

Complaints & Dispute Resolution

If you have a complaint regarding the Services, games, transactions, or any other aspect of your experience with Winum, you should first contact customer support via email at [email protected]. You should provide as much detail as possible, including your username, the date and time of the incident, game or transaction IDs, screenshots (if applicable), and a clear description of your concern. Winum aims to acknowledge receipt of complaints within one (1) day and to provide a substantive response within thirty (30) days, although complex cases may require more time. Complaints related to specific game rounds should generally be submitted within 14 days of the incident, while account-related complaints should be submitted within 30 days, unless a longer period is mandated by law.

Winum will review your complaint in good faith, consulting internal records, game provider logs, and other relevant information. During this process, Winum may request additional information or documents from you to clarify facts or verify identity. You agree to cooperate fully and provide truthful, accurate information. Once Winum has reached a conclusion, it will inform you of the outcome and, where appropriate, propose a remedy such as correction of account balance, replay of the game, or explanation of the rules. Winum’s internal decision will be final, subject to any statutory right you may have to escalate the dispute to external bodies or courts under applicable law.

If you remain dissatisfied after the internal complaint process has been completed, you may have the right to pursue external resolution mechanisms, such as alternative dispute resolution or lodging a claim with relevant authorities, depending on the laws of your jurisdiction and the licensing framework. Winum will cooperate with legitimate investigations and provide required documentation, subject to data protection and confidentiality obligations. However, Winum is not obliged to submit to any non-mandatory arbitration or mediation process unless required by applicable law or licence conditions. Any dispute resolution process shall be conducted in English, unless otherwise mandated, and you may be responsible for your own legal costs. Nothing in this section limits your statutory rights where they cannot be excluded under local law.

Governing Law

These Terms and your use of the Services are governed by the law of the jurisdiction of incorporation and licensing of Winum, subject to any overriding mandatory provisions of the law of your country of residence that cannot be derogated from by agreement. Any dispute, controversy, or claim arising out of or relating to these Terms, including their existence, validity, interpretation, performance, breach, or termination, shall be subject to the exclusive or non-exclusive jurisdiction of the competent courts in the relevant licensing jurisdiction, as determined by applicable laws and regulations. By accepting these Terms, you consent to the jurisdiction and venue of such courts for the resolution of disputes, without prejudice to any rights you may have to bring proceedings in your home country where mandatory consumer protection laws so provide.

You acknowledge that certain legal provisions may differ between jurisdictions and that this may affect matters such as limitation periods, consumer rights, and enforcement mechanisms. Winum does not represent that the Services are appropriate or lawful for use in all jurisdictions; you are responsible for ensuring that your use of the Services complies with the laws applicable to you. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court or authority, that provision shall be interpreted in a manner consistent with applicable law to reflect, as closely as possible, the original intention, and the remaining provisions shall remain in full force and effect. The failure of Winum to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the Services and supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the same subject matter. Winum reserves the right to modify, update, or replace these Terms at any time, for example to reflect changes in law, regulatory guidance, technical developments, or business practices. Where material changes are made, Winum will endeavour to notify you by appropriate means, such as notices on the website or Winum mobile interface, or via email using your registered address. Your continued use of the Services after such changes take effect will be deemed your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Services and request account closure.

You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without Winum’s prior written consent. Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to affiliated entities or third parties as part of corporate reorganisations, mergers, acquisitions, or similar transactions, provided that such transfer does not reduce your statutory rights. Nothing in these Terms shall create any agency, partnership, joint venture, or employment relationship between you and Winum. Any headings used in these Terms are for convenience only and shall not affect their interpretation.

For ease of navigation and reference, you may access the main Winum interface via Winum and related pages as indicated on the platform. By registering and using Winum, you confirm that you have read these Terms carefully, understood their content, and agree to be bound by them in full. If you have any questions or concerns about these Terms, responsible gaming, or any aspect of the Service, you should contact [email protected] before proceeding with further gameplay. Your choice to use Winum signifies your responsible approach to online gaming and your commitment to comply with all applicable laws and regulations in India and elsewhere.