Introduction
These Terms & Conditions (the “Terms”) govern your access to and use of the online gambling services, casino games, and related features offered under the brand name Winum (“Winum,” “we,” “us,” or “our”). By accessing, registering an account, or otherwise using any part of the Winum platform, whether through desktop, laptop, or Winum mobile channels, you agree to be legally bound by these Terms, as well as any additional rules, policies, and guidelines that may apply to specific games, bonuses, or promotions. These Terms constitute a legally binding agreement between you and Winum and are intended to ensure a safe, fair, and responsible gaming environment for all players. You should read these Terms carefully before you proceed, as they contain important information regarding your legal rights and obligations, including limitations of liability, responsible gambling requirements, and dispute resolution procedures. If at any time you do not agree with these Terms, or any updated version of them, you must immediately cease using the Winum services and close your account in accordance with the procedures described in these Terms.
The Winum platform is designed for adults who are legally permitted to participate in online gambling within their respective jurisdictions. Access to our services is strictly prohibited for individuals under the age of 18 or anyone who does not meet the minimum legal gambling age in their jurisdiction if it is higher than 18. Winum complies with applicable laws and regulations related to online gambling, anti-money laundering, counter-terrorist financing, data protection, and consumer protection to the fullest extent practicable. Our commitment to responsible gaming is central to these Terms, and we provide a series of tools and resources intended to help you maintain control over your gambling. By continuing to use Winum, you acknowledge that online gambling involves financial risk and that you may lose money, and you agree that you are fully responsible for your own gambling decisions.
Acceptance of Terms
By creating an account, logging in, depositing funds, placing wagers, participating in any promotion, or otherwise accessing or using the services offered by Winum, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any provision of these Terms, including any rules or policies incorporated by reference, you must not use our services and should refrain from accessing the Winum platform. Your continued use of the services following any modifications to these Terms constitutes your acceptance of the updated Terms, and it is your sole responsibility to review them periodically. We may revise, update, or replace any part of these Terms at our sole discretion for reasons including, but not limited to, legal compliance, operational improvements, or the introduction of new products or features. Any such changes will become effective upon posting on the Winum website or mobile interface, or upon direct notification to you when required by applicable law.
You agree that the English-language version of these Terms governs your use of Winum and that any translated versions are provided solely for convenience and do not supersede or modify the English version. Where any conflict arises between these Terms and any game-specific or promotion-specific rules, the specific rules will prevail only to the extent of such conflict. Your use of Winum play on mobile or any other device is subject to the same Terms as desktop use, and you are responsible for ensuring that the device and connection you use meet our technical and security requirements. You also represent and warrant that you have the legal capacity to enter into these Terms and that you are acting on your own behalf and not on behalf of any third party. If we reasonably believe that you have accepted these Terms in violation of any applicable law or regulation, or under false pretenses, we reserve the right to void bets, cancel winnings, and close your account.
Eligibility & Age Restriction (18+ only)
Access to and use of the Winum services is strictly limited to individuals who are at least 18 years of age or older, or who have reached the minimum legal age required for gambling in their jurisdiction, whichever is higher. By opening an account and using our services, you represent and warrant that you are of legal age and that you are not accessing the platform from a jurisdiction where online gambling is illegal or restricted. We reserve the right to request proof of age and identity at any time, and failure to provide satisfactory documentation may result in suspension or permanent closure of your account, as well as forfeiture of any winnings. Engaging in gambling as a minor is illegal and can lead to serious legal and personal consequences, including long-term financial and psychosocial harm, which is why Winum takes age verification extremely seriously.
Individuals under the age of 18 are strictly prohibited from registering an account, depositing funds, placing bets, or otherwise participating in any gambling-related activity on Winum. We strongly encourage parents and guardians to monitor the activities of minors under their care and to use available parental control tools and content filters to prevent underage access to gambling-related websites and apps. If we discover or reasonably suspect that an account is being used by a minor or was created using falsified age information, we will immediately suspend the account, investigate the circumstances, and take all necessary steps to comply with our legal obligations, which may include reporting the incident to relevant authorities. The risks of gambling for young people are considerable, including the potential for addiction, impaired decision-making, and disruption of academic, social, and emotional development. If you are aware of any individual under the legal gambling age using our services, you must report this information to us without delay so we can take appropriate action.
Account Registration
To access real-money games and certain features offered by Winum, you must complete the account registration process and create a personal player account. During registration, you will be asked to provide accurate and complete information, including but not limited to your full legal name, date of birth, residential address, email address, phone number, and, where applicable, the last digits of identification documents required by law. You acknowledge and agree that you are permitted to open only one account with Winum, and any duplicate or multiple accounts may be closed at our discretion, with potential forfeiture of bonuses, winnings, and other benefits associated with those accounts. You must also choose secure login credentials, including a unique username and a strong password, and you are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.
You agree not to share your login credentials with any third party, including family members, friends, or co-workers, and not to allow any other person to access or use your account. If you suspect that your account has been compromised, accessed without authorization, or used in any fraudulent or unlawful manner, you must notify us immediately and follow our instructions to secure your account. As part of our regulatory and compliance obligations, we may require you to undergo a Know Your Customer (KYC) verification process, which may include submitting government-issued identification, proof of address, proof of payment methods, and other documentation deemed necessary. We reserve the right to suspend or limit your account while KYC checks are ongoing and to refuse to open, maintain, or re-open an account at our sole discretion if we have reason to believe that you are in breach of these Terms or any applicable law. By registering, you confirm that you are opening the account for personal, non-commercial use and that you are not acting on behalf of any third party or for professional gambling or syndicate purposes.
Deposits & Withdrawals
To participate in real-money games offered by Winum, you must deposit funds into your player account using one of the available payment methods listed on our platform. The minimum and maximum deposit amounts, processing times, and any applicable fees or limitations may vary by payment method, your jurisdiction, and our internal policies. You are responsible for ensuring that the payment method used is registered in your own name, and we may request verification documentation to confirm ownership before processing deposits or withdrawals. Winum reserves the right to apply additional security checks, transaction limits, and holding periods to ensure compliance with anti-money laundering and fraud prevention obligations, and to mitigate financial risk. In some cases, deposits may be delayed or rejected by payment providers or banks, and Winum is not responsible for any losses or damages resulting from such delays, provided we have acted in good faith and in accordance with applicable regulations.
Withdrawals from your Winum account are subject to verification checks and compliance with these Terms, including but not limited to wagering requirements, bonus terms, and anti-fraud measures. Before processing a withdrawal, we may request additional documentation to verify your identity, address, source of funds, or ownership of the payment method. If required documentation is not provided within a reasonable period or appears inconsistent, incomplete, or fraudulent, we may suspend withdrawals and restrict your account until the matter is resolved. Withdrawals will generally be processed using the same method used for deposit, where technically and legally feasible, and Winum reserves the right to choose an alternative method if necessary. You acknowledge that some payment providers, especially in the context of Winum mobile usage, may impose their own transaction limits, fees, and timelines, which are beyond our control.
You must always review the payment details you enter when making deposits or requesting withdrawals, as Winum will process transactions based on the information provided by you and cannot be held liable for errors that result from incorrect data entry. Funds deposited into your account should be used solely for the purpose of participating in the games and services offered on our platform and must not be used for illegal, fraudulent, or money-laundering activities. If we reasonably suspect that your account is being used for such purposes, we may freeze your funds, conduct an investigation, and, where required, report suspicious activities to relevant authorities. You understand that transactions may be subject to currency conversion and that exchange rates and fees may apply, depending on your chosen payment method and financial institution. All financial transactions must be consistent with our responsible gambling policies and your personal affordability, and you should never deposit money that you cannot afford to lose.
Payment Methods Table
The following table illustrates typical categories of payment methods that may be available on Winum, along with indicative processing times and potential fees. Actual availability may differ by jurisdiction and may change over time. You should always check the cashier section on Winum for the most up-to-date information.
| Payment Method Type | Example Channels | Processing Time (Deposits) | Processing Time (Withdrawals) | Possible Fees | Notes |
|---|---|---|---|---|---|
| Credit/Debit Cards | Major card networks | Instant to a few minutes | 1–5 business days | Issuer fees may apply | Card must be in the player’s own name and may require 3D Secure verification. |
| E-Wallets | Popular digital wallets | Instant to a few minutes | Within 24–48 hours | Provider fees may apply | Often the fastest method for withdrawals, subject to separate verification. |
| Bank Transfers | Online banking or wire transfers | Same day to several business days | 2–7 business days | Bank and intermediary fees may apply | Suitable for larger withdrawals; processing times vary by bank and country. |
| Prepaid Vouchers | Prepaid card or voucher systems | Instant after successful code entry | Not available for withdrawals | Service provider fees may apply | Used mainly for deposits; withdrawals must be made via another verified method. |
| Mobile Payment Options | Mobile billing or payment apps | Instant to a few minutes | 1–5 business days (where available) | Carrier or app fees may apply | Particularly convenient for Winum mobile users, subject to regional availability. |
Bonuses & Promotions
Winum may offer various bonuses, promotions, loyalty rewards, and special offers from time to time, which are subject to these Terms as well as additional promotion-specific rules that will be clearly communicated at the time of the offer. By accepting or participating in any bonus or promotion, you agree to be bound by the applicable terms, including wagering requirements, game restrictions, maximum bet limits, expiration periods, and any other conditions. Bonuses are intended for recreational play and to reward legitimate customer activity; any attempt to abuse, manipulate, or misuse a promotion, either individually or in collusion with others, may result in bonus cancellation, confiscation of associated winnings, and possible closure of your account. You are responsible for reviewing all bonus details before opting in, including how bonus funds are credited, in which order real and bonus funds are wagered, and what games contribute to wagering requirements. Failure to meet wagering requirements within the specified timeframe will generally result in the removal of remaining bonus funds and any winnings derived from such funds.
Certain promotions may be limited to specific jurisdictions, devices, or segments, and Winum reserves the right to withhold or revoke bonuses if you are found to be ineligible or in breach of these Terms. We may, at our sole discretion, modify, suspend, or discontinue any bonus or promotional offer without prior notice, subject to honoring any obligations already incurred towards players who have fairly qualified. To prevent bonus abuse, we may impose rules regarding minimum odds, prohibited betting patterns, restrictions on hedge betting, and limitations on using multiple accounts or shared devices to claim the same promotions. Some offers may also require verification of your identity and payment methods before any bonus-related winnings can be withdrawn, to ensure compliance with our anti-fraud and anti-money laundering measures. You must not rely solely on bonuses as a source of income or financial security, and you should always consider them as entertainment benefits that carry risk and uncertainty.
Game Rules
Each game category offered by Winum, including but not limited to slots, table games, live dealer games, and any other interactive products, is governed by its own specific rules and instructions. You are responsible for familiarizing yourself with the rules, payout structures, and specific features of any game before placing bets with real money or bonus funds. Game rules are typically accessible directly within each game interface or through help sections on our platform, and they may vary by provider or version. By participating in any game, you acknowledge that you understand and accept the applicable rules and that your participation is entirely at your own risk. You must ensure that your internet connection, device, and software are functioning properly, as interruptions or disconnections can affect game outcomes, and in some cases, result in unfinished or void bets.
All bets placed on Winum are considered final once they have been accepted by our systems and reflected in the game or betting slip, except in cases of obvious error, technical malfunction, or rule violation, as determined by us at our sole discretion. If a game behaves unexpectedly, displays incorrect information, or is otherwise impacted by a technical fault, we reserve the right to void affected bets, adjust balances, or suspend the game until the issue is resolved, consistent with our fairness and integrity obligations. Players are prohibited from attempting to exploit software bugs, errors, or other technical vulnerabilities for personal gain; any such activity may result in account closure, confiscation of funds, and potential legal action. You should also be aware that some games may have configurable features such as autoplay, quick spin, or side bets that can significantly affect your staking pattern and financial exposure, and it is your responsibility to manage and monitor these features appropriately. The long-term expected return to player (RTP) for each game is generally published by the game provider, but individual results will always vary and may significantly deviate from the theoretical RTP over short or medium periods.
Fair Play & RNG
Winum is committed to providing a fair and transparent gaming environment where every player has an equal and genuine chance of winning, subject to the inherent randomness of gambling. The outcomes of our online casino games, including slots and certain table games, are determined by a Random Number Generator (RNG) that is designed to produce unpredictable and unbiased results. The RNG and its implementations are periodically tested and certified by independent third-party laboratories or certification bodies, in accordance with applicable regulatory standards. These audits and certifications are intended to confirm that game outcomes are random, that no manipulation or interference takes place, and that the theoretical return-to-player percentages are accurately implemented. You acknowledge that you have no way to influence or predict game outcomes and that any systems, strategies, or methods claiming to guarantee success or circumvent randomness are ineffective and potentially fraudulent.
To maintain fairness, Winum strictly prohibits any form of collusion, cheating, or unfair advantage, whether by using automated tools, bots, scripts, or artificial intelligence, or by collaborating with other players in a manner that undermines the integrity of the games. We may use a combination of automated systems and manual review to detect suspicious behavior, unusual betting patterns, or evidence of unfair play, and we reserve the right to suspend accounts, withhold payouts, and report findings to relevant authorities where appropriate. If a game is found to have malfunctioned or produced incorrect results due to technical or human error, affected wagers may be voided, refunded, or otherwise remedied in accordance with applicable regulations and our internal policies. We also maintain secure systems and controls to protect against unauthorized access, data breaches, and tampering with game software or RNG mechanisms. By using our services, you accept that the results displayed by our servers will be considered final and conclusive, unless there is clear evidence of error.
Responsible Gambling
Winum is committed to promoting responsible gambling and to helping players maintain control over their gambling activities. We recognize that while most players use our services for entertainment and recreation, a small proportion may experience problems that can lead to financial difficulties, emotional distress, and other serious consequences. These Terms therefore incorporate a strong commitment to responsible gaming practices, including providing information, tools, and support resources to help you manage your gambling behavior. We encourage you to view gambling as a form of paid entertainment, not a way to make money or resolve financial issues, and to set clear limits on the time and money you are prepared to spend. If at any time you feel that your gambling is no longer under control, you should stop playing immediately and consider using the safety tools and support options described below.
Players are strongly advised to avoid chasing losses, gambling while under the influence of alcohol or drugs, or gambling as a way to cope with stress, depression, or other emotional problems. You should also be cautious about gambling when fatigued, distracted, or otherwise impaired, as these conditions can interfere with your judgment and increase the risk of harmful decisions. Winum supports the use of safeguards such as deposit limits, loss limits, session reminders, time-outs, and self-exclusion, all of which are available across compatible devices, including Winum mobile, where technically feasible. We may implement additional protective measures based on your behavior, such as contacting you with safer gambling messages, imposing limits, or restricting your account if we detect signs of severe gambling harm. However, while we take responsible gambling seriously, ultimate responsibility for your gambling behavior lies with you, and you must use the available tools honestly and proactively.
Tools & Features (table)
Winum offers a range of responsible gambling tools designed to help you stay in control. Availability may differ by jurisdiction and platform, but we aim to provide consistent protections across both desktop and mobile channels.
| Tool / Feature | Description | How It Works | Typical Duration / Limits | Important Notes |
|---|---|---|---|---|
| Deposit Limits | Allows you to set a maximum amount you can deposit within a given period. | You select daily, weekly, or monthly deposit caps in your account settings. | Periods may range from 24 hours to 30 days or more, subject to jurisdiction. | Requests to decrease limits take effect immediately; increases may require a cooling-off period. |
| Loss Limits | Restricts the net amount you can lose over a specified timeframe. | The system monitors your net losses and prevents further play once the limit is reached. | Daily, weekly, or monthly configurations, depending on platform capabilities. | Intended to prevent excessive losses; may not be available for all game types. |
| Session Time Reminders | Sends reminders about how long you have been playing. | Pop-up messages appear after pre-set intervals to prompt you to review your activity. | Typical reminders every 30, 60, or 120 minutes, configurable by the player where permitted. | Does not automatically log you out unless combined with other time-based tools. |
| Reality Checks | Provides a summary of your recent gambling activity. | Periodic notifications detail your net results, time spent, and balance changes. | Intervals are usually pre-set but may be adjustable in your account tools. | Helps you make informed decisions about whether to continue playing. |
| Time-Out / Cooling-Off | Temporarily suspends your access to gambling services. | You can activate a short-term break directly from your account. | Usually ranges from 24 hours to several weeks. | During a time-out, you cannot place bets or claim promotions, but you may still contact support. |
| Self-Exclusion | Long-term block on your ability to gamble on Winum. | You request exclusion, and your account is locked for the selected period. | Typically ranges from several months to several years, and may be permanent. | Once set, self-exclusion generally cannot be reversed until the period ends, in line with regulations. |
| Product/Channel Limits | Restrict access to certain game types or platforms. | You choose to block specific categories, such as casino or specific device types. | May be ongoing until you actively modify or remove restrictions. | Not all jurisdictions support every type of product limit; check your account settings. |
Support Resources
In addition to the tools and features described above, Winum encourages players to seek help from external support organizations if they are concerned about their gambling behavior. We provide links and references to independent responsible gambling services, including counseling centers, helplines, and self-help groups that specialize in problem gambling. These organizations may offer confidential advice, assessment tools, and ongoing support for individuals, as well as resources for family members or friends affected by someone else’s gambling. We recommend that you consider contacting such services if you find it difficult to control your gambling, if it is causing financial hardship or relationship problems, or if you are borrowing money, selling possessions, or neglecting responsibilities in order to gamble. Early recognition and intervention are critical to minimizing harm and improving outcomes.
Winum also supports the use of third-party software and tools that can block or limit access to gambling websites and applications on your devices, which can be especially helpful for individuals in self-exclusion or recovery. While we cannot endorse any specific provider, you can search for reputable website-blocking or content-filtering solutions that are designed to prevent access to gambling content. Family members or guardians concerned about a young person’s exposure to gambling online should consider installing parental control solutions and maintaining open communication about the risks of gambling. Our customer support team is trained to respond sensitively to responsible gambling inquiries and can provide guidance on activating our internal safety tools and locating additional external resources. However, Winum does not provide professional counseling or therapy services, and you should seek qualified professional assistance where necessary.
Prohibited Activities
When using the services provided by Winum, you agree not to engage in any activities that are illegal, fraudulent, abusive, or otherwise in violation of these Terms or applicable laws. Prohibited activities include, but are not limited to, opening multiple accounts to circumvent rules or receive duplicate bonuses, providing false or misleading personal information, or impersonating any other individual or entity. You must not participate in any form of collusion with other players, use bots or automated systems to place bets, or exploit software bugs, loopholes, or game malfunctions for personal gain. In addition, you are strictly forbidden from using our services for any form of money laundering, terrorist financing, or other financial crimes, such as depositing funds derived from illegal activities or attempting to disguise the source of funds through gambling transactions. You must also refrain from harassing, abusing, or threatening our staff or other players, including through chat functions, emails, or any other communication channels.
Any attempt to gain unauthorized access to our systems, interfere with network operations, or compromise the security and integrity of our platform is strictly prohibited and may result in immediate account closure and legal action. This includes hacking, introducing malware or harmful code, performing distributed denial-of-service attacks, or attempting to circumvent our security measures. You agree not to sell, transfer, or assign your account, balance, or access rights to any third party, nor to use your account for commercial or professional purposes, including offering betting or gambling services to others. Advertising, promoting, or distributing links to other gambling websites, products, or services through our platform or communication tools is also prohibited, unless explicitly authorized in writing by Winum. If we determine, in our sole discretion, that you have engaged in any prohibited activity, we may cancel bets, confiscate funds, suspend or terminate your account, and share relevant information with law enforcement agencies or regulators where required.
Restricted Countries (table)
Due to legal and regulatory considerations, Winum is not available in certain countries and jurisdictions. You are responsible for ensuring that your use of our services complies with all local laws, and you must not attempt to access or use Winum from a restricted location. The following table provides an illustrative list of country categories that may be restricted. This list is not exhaustive and may change over time, and it is your obligation to stay informed about any restrictions that apply to you.
| Country Category | Example Status | Ability to Register | Ability to Deposit/Play | Notes |
|---|---|---|---|---|
| Prohibited Jurisdictions | Countries where online gambling is illegal or where Winum is not licensed | Not allowed | Not allowed | Access may be blocked; using VPNs or proxy services to bypass restrictions is a violation of these Terms. |
| Restricted by Provider | Countries where certain game providers or payment methods do not operate | May be allowed | Limited access to specific games or payment channels | Some games or bonuses might be unavailable or adjusted according to local rules. |
| Conditional Access | Countries with specific regulatory conditions or licensing arrangements | May be allowed subject to checks | Allowed if all regulatory requirements are satisfied | Additional verification, reporting, or limiting measures may apply. |
| Fully Supported Regions | Countries where Winum is generally authorized to operate | Allowed | Allowed | Full product offering may still vary depending on local laws and partner availability. |
You must not circumvent or attempt to circumvent any geographic or technical restrictions imposed by Winum or required by law, including by using VPNs, proxies, or falsifying your location or address. If we determine that you are accessing the platform from a restricted jurisdiction, we may immediately suspend or close your account, void wagers, and withhold winnings as necessary to comply with regulatory obligations. We may also be required to report such activity to relevant authorities or regulators, depending on the applicable legal framework. Your IP address, device location data, and other technical indicators may be used to assess your jurisdiction of access, and by using our services, you consent to such checks. If you are uncertain about the legality of online gambling in your location, you should seek independent legal advice before registering or using our services.
Privacy & Data Protection
Winum is committed to protecting your personal data and handling it in accordance with applicable data protection and privacy laws. When you register an account and use our services, we collect and process various categories of personal information, including your contact details, identification documents, transaction history, device data, and usage patterns. This information is used to manage your account, process transactions, comply with legal and regulatory obligations, and improve the overall quality and security of our services. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction, taking into account the nature of the data and the risks involved. Access to your personal information within our organization is restricted to employees and service providers who need it for legitimate business or regulatory purposes and who are bound by confidentiality obligations.
We may share your personal data with third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, game providers, IT and security vendors, and professional advisors. In some cases, we may also share data with regulatory authorities, law enforcement agencies, or other governmental bodies when required to do so by law or to protect our legitimate interests in preventing fraud, money laundering, or other crimes. Certain data may be stored or processed in other countries, which may have different data protection laws than your country of residence, but we take measures to ensure an appropriate level of protection in such cases. You generally have rights regarding your personal data, such as the right to access, correct, or in some cases delete information we hold about you, subject to legal and regulatory limitations, including our obligation to retain certain records for a defined period. For full details on how we collect, use, store, and protect your information, you should consult our dedicated Privacy Policy, which forms an integral part of these Terms and may be updated from time to time.
Account Suspension & Termination
Winum reserves the right to suspend or terminate your account at any time, with or without prior notice, if we reasonably believe that you have violated these Terms, engaged in prohibited activities, or posed a risk to our legal, regulatory, or commercial interests. Suspension may be temporary while we investigate suspected misconduct, technical issues, or identity verification concerns, during which time you may be unable to place bets, deposit funds, withdraw funds, or access certain game categories. If an investigation confirms a breach of these Terms or relevant laws, we may proceed to terminate your account, cancel bets, confiscate bonuses, and withhold winnings to the extent permitted by law and regulatory obligations. In cases where there is no evidence of misconduct and your account is terminated at your request or for business reasons, we will generally return any remaining legitimate balance to you, subject to standard withdrawal procedures and verification checks. You may also request voluntary closure of your account at any time by contacting customer support, except where you are under self-exclusion or regulatory restrictions that limit reactivation options.
If your account has been inactive for a prolonged period, as defined in our policies, we may classify it as dormant and apply specific rules, which may include administrative fees, account closure, or attempts to return any remaining balance to you. We may also be required by law to transfer unclaimed funds to a designated authority or fund after a certain period, and any rights you may have to such funds will thereafter be governed by the applicable law. Prior to taking such action, we will attempt to contact you using the contact details on file, subject to feasibility and legal requirements. If your account has been suspended or closed and you believe this was done in error, you may contact us using the dispute or complaint channels described in these Terms, providing all relevant information and documentation. However, Winum has no obligation to reinstate any account or restore access to services if we determine, in good faith, that doing so would compromise our legal or regulatory obligations, or the safety and integrity of our platform.
Limitation of Liability
To the maximum extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of the services, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of business. Our total aggregate liability for any claim or series of related claims arising under or in connection with these Terms, whether in contract, tort, or otherwise, shall be limited to the lesser of (a) the amount of money you have deposited into your Winum account in the three months preceding the event giving rise to the claim, and (b) a monetary cap defined under applicable law. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. You acknowledge that you use the services at your own risk and that the platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Winum does not guarantee that the services will be uninterrupted, timely, secure, or error free, or that defects will be corrected promptly, although we will make reasonable efforts to maintain a high standard of service and resolve technical issues as they arise. You are responsible for ensuring that your device, internet connection, and software are compatible with our platform, and we will not be liable for any loss or damage resulting from technical problems on your side, including connectivity issues, hardware failures, or third-party software conflicts. We are not responsible for the acts or omissions of third parties, such as internet service providers, payment processors, or game developers, although we will cooperate with them to resolve disputes where appropriate. You agree to indemnify and hold harmless Winum and its affiliates from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising from your violation of these Terms, your misuse of the services, or your infringement of any third-party rights. This limitation of liability section shall continue to apply even after your account is closed or terminated.
Complaints & Dispute Resolution
Winum aims to provide a high-quality and fair service, but if you have any concerns, complaints, or disputes regarding our services, you should first contact our customer support team promptly. Complaints must include clear and complete information about the issue, such as your account details, the date and time of the incident, relevant transaction or game IDs, and a detailed description of the problem. We encourage you to submit complaints as soon as possible after the event in question, as delays can make it more difficult to obtain logs, records, or other evidence necessary for a thorough investigation. Our team will acknowledge receipt of your complaint within a reasonable timeframe and will strive to investigate and respond in a fair and transparent manner, subject to any applicable regulatory deadlines. You may be asked to provide additional documentation or clarifications, and your cooperation is essential to the timely resolution of the matter.
If, after following our internal complaints procedure, you remain dissatisfied with the outcome, you may have the right to escalate the dispute to an independent dispute resolution body or regulatory authority, depending on the jurisdiction and regulatory framework applicable to your account. Details about any approved alternative dispute resolution (ADR) entities or relevant authorities will be provided in our complaints policy or upon request, where such mechanisms are available. Use of ADR services may be voluntary or mandatory under local regulations, and any decisions rendered by such bodies may be binding or non-binding, as specified in the applicable rules. Resorting to court proceedings should generally be considered a last option, and you are encouraged to exhaust available internal and external dispute resolution mechanisms first. Nothing in these Terms, however, prevents you from exercising any rights or remedies that may be available to you under applicable law.
Governing Law
These Terms, and any disputes or claims arising out of or in connection with them or your use of the services, shall be governed by and construed in accordance with the laws specified by Winum in its legal and regulatory disclosures, without regard to any choice of law or conflict of law provisions. The specific governing law may depend on your place of residence, the licensing framework under which your account is operated, and the applicable regulatory requirements. You agree that, subject to any mandatory dispute resolution or jurisdictional rules, the courts and authorities designated in our legal notices shall have exclusive or non-exclusive jurisdiction, as applicable, over any legal proceedings arising from or related to these Terms. To the extent permitted by law, you waive any objection to the venue or jurisdiction of such courts on the grounds of inconvenience or any similar basis. However, nothing in this section shall limit your rights under consumer protection laws that may grant you additional protections or alternative forums.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or authority of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder of these Terms shall remain in full force and effect. Our failure or delay in enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision and shall not prevent us from enforcing it at a later time. Any waiver of a right or provision under these Terms shall be effective only if it is in writing and signed or otherwise formally accepted by Winum. You are responsible for complying with all laws that apply to you, and nothing in these Terms should be interpreted as permitting you to breach any such laws. In case of any conflict between these Terms and mandatory provisions of applicable law, the latter shall prevail.
Final Provisions
These Terms constitute the entire agreement between you and Winum concerning your access to and use of the services and supersede all prior or contemporaneous agreements, understandings, or communications, whether written or oral, relating to the same subject matter. No oral statements, representations, or assurances made by any of our employees, agents, or partners shall create any additional obligations or modify the rights and responsibilities established in these Terms. We may, at our sole discretion, assign, transfer, or delegate our rights and obligations under these Terms, in whole or in part, to any affiliate, successor, or third-party service provider, subject to compliance with applicable law, while you may not assign or transfer your rights or obligations without our prior written consent. All notices and communications required or permitted under these Terms may be provided electronically, such as via email, on-site notifications, or messages displayed within your account interface, and you agree that such electronic communications satisfy any legal requirement that such communications be in writing.
Your continued use of Winum, including Winum play on mobile or any other access channel, after any changes to these Terms have been published constitutes your acceptance of the updated Terms. You should regularly review these Terms, our Privacy Policy, and any game or promotion-specific rules to ensure that you are aware of your obligations and the conditions that apply to your use of the services. If you do not agree with any updated or revised version of these documents, you must discontinue use of the platform and request account closure. By registering an account and using Winum, you acknowledge that online gambling carries risk, that you may lose money, and that you are solely responsible for managing your gambling behavior in accordance with your personal circumstances and local laws. The headings used in these Terms are for convenience only and shall not affect the interpretation or construction of any provision contained herein.
